Job Details for Senior Customer Service Analyst

This opportunity is with General Dynamics Information Technology

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Job Title	Senior Customer Service Analyst
Job ID Number	172049
Company	General Dynamics Information Technology
Location	Towson,
Job Category	Project/Program Management
Job Description	General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With approximately 17,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. Health Payer is searching for an experienced Business Analyst to become part of a team responsible for complete customer satisfaction. The Business Analyst's primary responsibility is to work with customers to document, analyze and resolve problems and answer complex business related questions. In order to accomplish these tasks, the analyst must be able to work with various departments within VIPS and be an excellent team player and communicator. This position offers the applicant an exciting opportunity to learn new technologies and work directly with customers. The analyst will learn the VIPS Health Payer product suite as well as be proficient in functional and technical aspects of all the products. Requires BS/BA degree or equivalent experience. Requires 5-8 years experience. • Excellent communication skills (written and verbal) • Strong customer focus • Strong analytical skills • 5+ years of Business and/or Systems Analyst experience • Good interpersonal skills and customer presence • Positive attitude and strong teamwork skills • Ability to effectively multi-task his/her time to handle multiple jobs and tasks in process at the same time • Customer communication experience Skills/Experience Highly Desired: • HEDIS experience • General Healthcare and Claims knowledge • SQL skills preferred • Some UNIX experience preferred • Knowledge of JIRA ticketing system Must be willing to provide 9:00AM to 6:00PM coverage one day per week.
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